Customer Service

 PURCHASE PROCESS

When you add a product to the shopping cart.

The order will process after payment successful. You will receive an order acknowledgement via email when you place your order and an email shipment confirmation when your order ships. In addition, you can check the status of your order anytime by clicking on My Account, which will enable you to see the current status. The ratail order process within 7-12 days. And special order add 7 additional day to complete order.

 DAMAGED ITEMS

When your order arrives, please inspect the product and carton for any damage that may have occurred during shipment.

If damage occurred to the item in your shipment, please contact us immediately. Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the product, packing materials and the damaged items for inspection.

 SHIPPING OPTIONS

  2-3 DAY (USA) 4-6 DAY (CANADA)
DELIVERY Arrives in 2-3 business days
USPS Priority		 Arrives in 4-6 business days
USPS Priority
LIVE RATE BY USPS $12.50++ $27.50++
SPECIAL SERVICE ORDERS Please add 7-10 additional days for us to complete your personalized order.
ADDITIONAL INFORMATION All shipping prices are per shipping address. Order with SPECIAL SERVICE (attachment,sildering,engraving,and cut-to-fit)may take up to days to complete before shipping of stock items. Estimated delivery time begins after your order is complete. Delivery to APO/FPO (Army Post Office/Fleet Post Office) is for delivery to the processing center only.Fed-Ex cannot service in PO Box.

INTERNATIONAL ORDER

  STANDARD 2 DAY
DELIVERY Arrives in 7-20 business days
POST		 Arrives in 2-3 business days
FEDEX Priority
Weight 0.001g - 500g Starting $12.85 Starting $27.21
Weight 500g - 1000g Starting $25.35 Starting $38.01
SPECIAL SERVICE ORDERS Please add 7-10 additional days for us to complete your special order
ADDITIONAL INFORMATION

All shipping prices are per shipping address. Order with SPECIAL SERVICE (attachment,sildering,engraving,and cut-to-fit)may take up to days to complete before shipping of stock items. Estimated delivery time begins after your order is complete. Delivery to APO/FPO (Army Post Office/Fleet Post Office) is for delivery to the processing center only.Fed-Ex cannot service in PO Box.

 

RETURN POLICY

 All of our jewelry are made to order. We offer exchange only and NO refund.

Merchandise may be returned for exchange within 60 days of receipt (less shipping and handling charges)

Jewelry cannot be mailed back using a regular envelope due to problems with postal handling. Jewelry must be returned in the original packaging or other padded/reinforced mailer. Peter Stone Jewelry is not responsible for missing or damaged jewelry sent back in a non-padded envelope.

Please call our customer service at 1-800-397-8787 or email: Pam at customerservicebkk@peterstone.com or pam@peterstone.com for a return authorization and instructions before you return any items.

Please note: Only products purchased on PeterStone.com or DiveSilver.com may be returned for refund or exchange.